10% of Profit Donated to Animal Protection

FAQ

Order

My order shipped but I need to change the address.

We are so sorry for the issue. You should still be able to update your address on the post website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens

 

Can I change the shipping address for my order?

We will be happy to change the shipping address for you order. Please email us to palmytees@gmail.com with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

 

Can I modify my order after I’ve placed it?

No, unfortunately we cannot modify orders once they have been placed. All sales are final. We are so sorry for any inconvenience.

 

I received a package, but it wasn’t my order.

We’re so sorry for the mix up with your order. Please email us to palmytees@gmail.com with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 14 days of delivery. We’ll get YOUR order sent out asap.

 

I received the wrong item.

We’re so sorry for the mix up with your order. Please email us to palmytees@gmail.com with your order number, a picture of the incorrect items you received, and a picture of the packing slip with the stamped initial visible. Please note that all order issues must be reported within 14 days of delivery. We’ll get the RIGHT order sent out asap

 

I am missing item(s) in my order.

Please email us to palmytees@gmail.com within 14 days of delivery with your order number and a list of the missing items. Please make sure to include a photo of the items you did receive and a picture of your packing slip with the stamped initial visible. We will get back to you asap.

 

I received broken item(s) in my order.

Please email us to palmytees@gmail.com within 14 days of delivery with your order number, the names of the broken items, and a photo of the damaged items. We will get back to you asap.

 

I received my package and have a problem!

We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please email us to palmytees@gmail.com  within 14 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.

 

Do I have to create a Palmy tees account to shop?

An account is not required in order to shop from our site. But we do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience:)

 

Payment

How can I pay for my order?

We accept all major credit cards, as well as PayPal and Apple Pay.

 

How do I use PayPal to pay for my order?

Once you are prompted to enter your payment information during checkout, please select the PayPal option.

 

It looks like you charged me twice for my order?

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. Don’t fret! We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days.

 

Delivery

When will my order ship?

Our products usually ship within 2-7 BUSINESS days (business days do NOT include weekends or holidays). Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

 

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime.

 

Can my parcel be redirected to a different address?

Once your order ships, we are unable to make any changes to the shipping address.

 

How do I track the delivery of my order?

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.